Effective Date: 08 September 2025
TIA Digital (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your information when you interact with us — whether through our website, email, phone, social media, or in person. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
Information We Collect
We may collect and process the following types of personal information:
- Identity Information – Full name, surname, company name, job title.
- Contact Information – Email address, phone number, physical or postal address.
- Business Information – Details about your organisation, project requirements, and service preferences.
- Technical Information – IP address, browser type, device type, operating system, and pages visited on our website.
- Communication Records – Emails, messages, call logs, and notes from meetings or consultations.
- Marketing Preferences – Your consent choices for receiving updates, newsletters, and promotional content.
How We Collect Your Information
We collect personal information in the following ways:
- When you complete a contact form or request a quote on our website.
- When you email, call, or message us via social media or other channels.
- When you subscribe to our newsletter or marketing communications.
- When you engage our services and provide project briefs, contracts, or payment details.
- Automatically, when you browse our website, through cookies and analytics tools.
Why We Collect and Use Your Information
We process your personal information for specific, lawful purposes, including:
- To respond to your enquiries and provide the services you request.
- To prepare proposals, contracts, and invoices.
- To deliver project updates, reports, and other agreed communications.
- To send marketing content, industry news, and service updates (only if you have opted in).
- To improve our website, services, and customer experience through analytics.
- To comply with legal, tax, and regulatory obligations.
Sharing Your Information
We will never sell or rent your personal information. We may share it only with:
- Service Providers – e.g., hosting companies, email platforms, analytics providers — strictly for the purpose of delivering our services.
- Legal or Regulatory Authorities – if required by law or to protect our legal rights.
- Business Partners or Contractors – only where necessary for project delivery, and always under confidentiality agreements.
Data Storage & Security
- We store personal information on secure servers and cloud platforms with access restricted to authorised personnel only.
- We use encryption, password protection, and regular security updates to safeguard data.
- We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your personal information, unless retention is required by law.
- Object to the processing of your personal information in certain circumstances.
To exercise these rights, contact us using the details below.
Cookies and Tracking
- Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience.
- Cookies may collect anonymous data such as pages visited, time spent on site, and referral sources.
- You can disable cookies in your browser settings, but some features of our site may not function properly without them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly stated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
TIA Digital
📍 Kempton Park, South Africa
📞 +27 87 709 0775
📧 hello@thisisafrica.co.za