FAQs

Here is a list of our frequently asked questions divided into the various services we offer

cPanel Hosting


What is cPanel Hosting?
cPanel is an online Linux-based graphical interface (GUI) used as a control panel to simplify website and server management. It allows you to publish websites, manage domains, organize web files, create email accounts, and much more.
cPanel Hosting is one of the most popular hosting packages because it provides you with an affordable way to get your website online.
Without cPanel, you would need technical knowledge to manage your websites/server. But with cPanel, you’re able to make changes with no technical knowledge required.
What are the benefits of cPanel Hosting?
When you sign up for a cPanel Hosting package, your biggest benefit is purchasing web hosting at an affordable price. In addition to various features, our cPanel hosting platform is managed which means users don’t have to worry about server management and platform patches. When you purchase a cPanel Hosting package it also includes an SSL certificate and more!
What type of hosting do i need?
That depends - what kind of website do you have? And what is your budget? Generally, a cPanel Hosting package is the best place to start, and TIA Digital’s hosting is suitable for almost any kind of website.
Our hosting helps you to keep the costs down during the early days of your website while allowing you to pay only for the resources that you need. If your website starts to grow, you can easily upgrade to a higher-tier plan and pick up some additional resources.
Ultimately, every website is different. If you’re not sure, why not get in touch with our team so we can chat it through with you and make a personalized suggestion based on your needs?
Can I buy Hosting without a Domain name?
Yes, you can. If you want to, you can purchase domain names from elsewhere and point it to your server with TIA Digital. If you want to keep your domain name and your website hosting together under a single provider — which we’d recommend for convenience and easier troubleshooting — then you can also transfer an existing domain name to TIA Digital. Just get in touch and let us know!
Is this service for South African customers only?
Not at all. We host websites for customers not only in South Africa but all around the world too.
Why do I need a Domain?
Web hosting relies on a domain to work. Without a domain, web hosting cannot work on the internet. Hence both are required to get your website or emails active.
Can i get a refund for a domain purchase?
Unfortunately, because we are billed immediately by Enom or ZACR we cannot refund as per their Terms Of Service.

Email Hosting


What is Email Hosting?
Email hosting is a unique solution focused primarily on email servers. This service works separately from your website hosting, which is why your business can still operate at full scale even while you're setting everything up with your website.
What are the advantages of a Domain-based mailbox?
Nowadays, building brand trust and awareness are extremely important. But it is not an easy thing to do. However, it is much simpler with domain-based email hosting! Every letter that you send will display your domain name to potentials customers while encouraging them to check out your site. Surveys also show that users are more likely to choose companies that use professional email addresses!
Can I migrate my email contents from other platforms?
You sure can! Every plan will have an inbuilt email migration tool to help you transfer anything you need onto our platform. And in case you run into any trouble, or simply need assistance, our Technical Support Team will be more than happy to help you out!
Can I setup email account on Android/iOS?
Of course! Each email hosting plan is fully compatible with any mobile device or mail client. Set it up across multiple devices and effortlessly synchronize all email content. Be responsive no matter where you're located!

Website Design


How much do you charge for a website?
Our website packages currently range from ZAR2850 for a basic one-pager – R10500 for an eCommerce website with payment systems, delivery and stock management integrated. However, it really depends on what kind of website you need. There are various elements that go into the process so we would need to have a comprehensive design brief from you. Visit Our Services page for a link to our portal so that you can submit an estimate request.
IHow long does it take to build a website?
It takes around 6-10 weeks to build a website from start to finish, provided we have all the information from you. Generally speaking, the website will only take a long time if we are still waiting for text and images from you.
What will you need from me?
It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…

Images of you and your team
Images of your workplace
Content for the website e.g. text, PDFs etc
Staff Profiles
Any Videos you would like to add to the website
Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.
Do you offer a payment schedule?
Yes, we split the payment into two. The first 50% is usually taken once you have agreed for us to move forward. The following 50% is taken within 30 days of the website being handed over.
Will you write the text for me?
It depends on the package you choose. We are happy to write the text for your website if you would like. We have a copywriter in house who will create the content for your website so you don’t have to.
I don’t want to use WordPress can I choose something else?
No. We only use WordPress to build websites. WordPress is a platform that’s easily accessible for our clients to update for themselves, it’s search engine friendly and it’s easy to integrate with a wide range of third party plugins.
I already have a website, how easy is it to change it?
If you already have a website that’s great! This means we can construct your new website while your current website is live. Once we are done and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes or as long as 6 hours for the new website to be visible.
How long will it take to get to the first page of Google?
There’s no clear answer to this question as search engines change their requirements frequently. We cannot guarantee that your website will ever get to the first page of Google for your main keywords and this is for a number of reasons. Among them, some of your competitors might have massive marketing resources or have been online longer than you.
My new idea will be huge, maybe the next Facebook. Can you help?
Nope. Websites like Amazon, Facebook and Twitter are nothing like standard websites. They entail hundreds or even thousands of hours of work just to launch the website. Additionally, you will need a team of developers on call 24 hours a day to keep the website running smoothly and safe from hackers. Not our cup of tea thanks…

Request support

Please contact support on the details below or Submit a Ticket to the the technical team on duty right now using the link below.

Contact information


  • Headquarter Kameeldrift West
  • Location Tshwane, 0030, Gauteng South Africa
  • WhatsApp +27 81 383 1554
  • Email hello@thisisafrica.co.za
  • Sales email sales@thisisafrica.co.za